Conflict resolution is the process of resolving disputes or disagreements between individuals or groups in a constructive and mutually satisfactory manner. This workbook is your guide.

Whenever two or more people come together, conflict is likely to arise. This course will provide participants with a seven-step conflict resolution process that can be adapted to resolve disputes of any size. Participants will also learn skills in solution-building and finding common ground.

By the end of this workbook, participants will:

• Understand the meaning of conflict and conflict resolution.
• Understand the five dominant styles of conflict resolution.
• Be able to adapt the process for various conflicts.
• Be able to use basic communication tools, such as the agreement frame and open questions.

Buy here.